Your information is for your service

What information we need

We ask only for information reasonably needed to provide, manage and support the service you request. We do not collect customer information simply because it may be useful someday.

Depending on how you use Clean&Win, this can include your name, contact details, service address, booking and service details, information needed to perform the cleaning, necessary access information, relevant pet or service circumstances, payment or invoice details, RUT information where applicable, account details, Rewards and RP transaction information, service communications, and technical or security information needed to operate and protect the service.

We do not ask every customer for every type of information. What is needed depends on the service and the features you use.

Why we use your information

We use your information to provide the service you booked; manage your booking; contact you when needed about the service; process payment and invoicing; manage RUT where applicable; operate your Clean&Win account; calculate and maintain legitimate RP and Rewards activity; provide customer support; prevent misuse; protect Clean&Win; and comply with Swedish law.

We normally process information because it is needed to perform the customer agreement, to meet a legal obligation such as accounting or tax requirements, or in limited cases because OIC has a legitimate operational or security interest. We use consent where the law specifically requires it.

Who may receive your information

OIC does not sell or trade customer information to other companies, marketing databases, data brokers or advertising databases.

Only people who need information to do their work should receive it. For example, an assigned cleaner may need the service address, booking instructions, necessary access information and relevant pet or service information. This does not mean every employee can access your full account.

We may use service providers needed to operate Clean&Win, such as hosting or database providers, payment providers, email or communication providers, accounting or invoicing systems, and IT or security providers. We may also provide information to authorities such as Skatteverket where required by law, including for RUT.

When an external payment provider handles payment, OIC does not need to store your complete payment-card credentials. Service providers and authorities are not customers for, or buyers of, your information.

How long we keep information

We keep personal information only for as long as we need it. When your relationship with Clean&Win ends, information that is no longer needed is deleted or anonymised no later than six months afterwards.

Some information may need to be kept longer where Swedish law requires it, for example certain accounting, invoice and RUT records. Access information such as door or lockbox codes is removed earlier when it is no longer needed for your service.

If you ask us to delete your personal information, we assess your request without waiting for the six-month period. Some information may still need to be retained where law requires it.

Work applications

When you apply for employment or to provide services to OIC, we use the details you send only to assess the application and contact you about it. We do not use work applications for marketing.

Applications that do not lead to an active employment or subcontractor relationship are normally deleted or anonymised within six months. An application may be kept while it is genuinely under consideration or where a legal need applies. If you ask us to delete your application earlier, we assess the request without waiting for the six-month period.

Marketing, cookies and technical storage

OIC does not use Clean&Win customer personal information for unrelated advertising or marketing. We do not sell customer information to advertisers or marketing databases.

OIC may contact you when reasonably necessary about a booking, cleaner access, payment, a service issue, account security, a Rewards transaction you initiated, or another operational matter. Operational communications are not marketing.

This public OIC site uses Vercel Analytics for basic site measurement. The current public OIC site source does not include Google Ads, Meta Pixel or similar advertising-tracking code. If OIC later adds non-essential cookies, marketing or similar processing, it will be a separate privacy and consent decision rather than something silently added here.

Security

OIC uses reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. Access is limited according to operational need.

No system can promise absolute security. We work to protect information without exposing security details that could create additional risk.

Your rights

Depending on the circumstances, you may have the right to know what information OIC holds about you, receive a copy, correct inaccurate information, request deletion or restriction, object to certain processing, receive certain information in a portable format, and withdraw consent where processing is based on consent.

Some requests can be limited where OIC must keep information because of law, for example accounting obligations. We may ask for reasonable information to verify your identity before releasing or deleting information.

Contact OIC and IMY

For privacy questions or a request about your personal information, contact OIC using the details below. If you believe your information has been handled incorrectly, you may also lodge a complaint with the Swedish Authority for Privacy Protection (IMY). Contacting OIC first is encouraged but is not required.

We may update this Privacy Policy when Clean&Win or legal requirements change. Material changes will be communicated appropriately and will not be used to introduce unrelated purposes for your information.