Frequently Asked Questions

Clean&Win is a Progressive Web App developed by OIC Facility Services AB for private customers. It brings together booking, recurring cleaning, customer information, Rewards and other Clean&Win customer features in one mobile-friendly experience.

It is not a marketplace. When you book through Clean&Win, you are booking OIC's services.

Clean&Win is designed for private customers using OIC services in Stockholm and Uppsala. Your exact address and service availability are checked in Clean&Win.

For offices, schools, commercial premises or other business services, please use OIC's Business Services quote route instead.

1. Open Clean&Win.
2. Choose the cleaning service you need.
3. Enter the property and service information requested.
4. Choose an available date and time.
5. Review the booking and applicable cost.
6. Complete the booking and payment steps shown in Clean&Win.
7. Follow the booking from your customer account.

Current private services include Home Cleaning, Move-out Cleaning and Window Cleaning. Party/Event Recovery may also be available for your address and date.

Clean&Win shows the services that are available for your booking. It does not advertise unavailable services as bookable.

Where recurring cleaning is available, you can use Clean&Win to keep your service regular and manage it in one place. Membership level is linked to recurring-cleaning frequency and can affect certain Rewards benefits.

• Bronze: 1 cleaning per month, minimum 4 hours per visit.
• Silver: 2 cleanings per month, minimum 3.5 hours per visit.
• Gold: 4 cleanings per month, minimum 3 hours per visit.

Please tell OIC about pets during booking so the cleaner has the right information before arrival. The booking asks for the relevant details, including whether you have a dog, cat, another pet or no pets.

Having a pet does not by itself prevent a booking. Clear information helps us prepare the visit properly.

You can cancel a cleaning free of charge until 18:00 two calendar days before the scheduled service date. This is a calendar-day rule, not a rolling 48-hour calculation. For example, a Monday cleaning is free to cancel until Saturday 18:00, a Tuesday cleaning until Sunday 18:00, and a Friday cleaning until Wednesday 18:00.

If you cancel after that deadline, we charge 50% of the booked service cost because it may no longer be possible to replace the reserved work. You may reschedule free before the deadline where another available slot exists. After the deadline, you may request a reschedule, but it is subject to OIC approval because staff capacity may already be committed.

Ending a recurring cleaning arrangement has no separate termination fee, but an already scheduled cleaning follows the same deadline. Statutory consumer rights apply independently; where a statutory withdrawal period applies to recurring cleaning, it relates to the recurring agreement and does not restart with every cleaning.

Please make sure our cleaner can access the property at the scheduled time. If the cleaning has not been cancelled, our cleaner arrives at the property for the booking but cannot enter because the agreed key, code or other access has not been provided, we will try to contact you. If we cannot reach you or obtain access within a reasonable time, normally up to approximately 30 minutes, the cleaning cannot be performed and 100% of the booked service cost will be charged.

If the service cannot be performed because of an error or circumstance attributable to OIC, you will not be charged for that service. This is separate from the 50% late-cancellation charge.

For eligible Swedish private customers, Clean&Win shows the approved public price after RUT where applicable. RUT is a Swedish tax reduction for qualifying household services, including qualifying cleaning work.

Eligibility depends on your circumstances and the applicable Swedish rules. The Swedish Tax Agency decides the final entitlement. This is general information, not individual tax advice.

The payment options currently available for your booking are shown securely during Clean&Win checkout. We do not list payment methods here when they can vary with the booking and checkout configuration.

You can redeem eligible Service Discount Rewards using RP. Eligible discounts can be combined to cover up to 100% of an eligible OIC service invoice when you have enough RP and the redemption meets the applicable rules.

RP cannot create a negative invoice or a cash payout.

RP means Reward Points. They are Clean&Win reward points that customers can earn through eligible activities and use for eligible rewards.

RP are not cash, cryptocurrency, an investment or transferable money.

Current approved earning opportunities include eligible own Clean&Win spending, qualifying private referrals, the welcome reward where its conditions are met, Eligible Review, qualifying business referrals, and birthday and Sweden's National Day benefits.

Each earning opportunity has its own conditions.

An Eligible Review is a genuine review of a Clean&Win cleaning you have actually received. It can be positive, neutral or negative. The rating itself does not decide whether you receive RP.

The review must be useful, genuine and relevant to the service. Duplicated, fabricated or unrelated submissions do not qualify. If a negative review reports a specific cleaning problem, OIC may ask for a photo or other information that helps us understand and address it.

For eligible tier-priced catalogue rewards, Bronze uses 100% of the RP cost, Silver 90% and Gold 80%. This is a loyalty benefit that reduces RP cost, not a SEK discount.

Not every catalogue item necessarily has tier pricing. Silver and Gold pricing requires 3 ended qualifying months at that level within the latest 6 months.

The catalogue has five customer categories: Cleaning, For Home, Appliances, Outdoors and Premium. Cleaning includes Service Discounts. Each reward shows its own RP cost and availability.

A Clean&Win member can invite another eligible customer using the referral mechanism or code provided by Clean&Win. When the applicable qualifying conditions are satisfied, RP can be awarded according to the member's level.

• Bronze: 1,000 RP for a qualifying private-customer referral.
• Silver: 2,000 RP for a qualifying private-customer referral.
• Gold: 5,000 RP for a qualifying private-customer referral.
• The referred customer can receive 4,000 RP when the approved referral and welcome conditions are met.
• Qualifying business referrals can also earn RP under the applicable program rules.

Where RP transfer is available in Clean&Win, the minimum transfer is 5,000 RP and the maximum is 100,000 RP per transfer. If the feature is not shown in your account, it is not currently available to use.

Once the relevant account and backend functionality is active, your Clean&Win account shows your current RP information. The public catalogue explains membership comparisons; a logged-in customer should see their own applicable RP cost based on their qualified level.

Clean&Win is a PWA: a website that can be added to your phone for an app-like experience. No app-store download is required.

• iPhone or iPad: open cleanwin.oicab.se in Safari, tap Share, then choose Add to Home Screen.
• Android: open cleanwin.oicab.se in Chrome and choose Install app or Add to Home screen when the option is shown.